Student Support

Many of the most common questions are described below. If you don't find what you're looking for, our Customer Technical Support team is ready to help.

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Tips on using the Browser Check

Your computer needs to be properly configured to run your ACCUPLACER//MyFoundationsLab course.

Tips

Where do I find the Browser Check?

It's best to run the Browser Check from inside your ACCUPLACER//MyFoundationsLab course. When you log into your course, you will see a Browser Check link on the Course Home page. You can also run the Browser Check from this Support site.. Go to the Browser Check page. Select the textbook for your course from the drop-down menu. Click Submit. The Browser Check appears in a new window. Note: Before running the Browser Check, you should review the information below. You must have administrator rights to install software on your computer. You will also need to confirm pop-up blocker and cookie settings. If you are unfamiliar with these topics, the information below will give you guidance.

Administrator Rights

Administrator rights allow you to install software on a computer. Before running the Browser Check, make sure you have full administrator rights on your machine. If you are on a lab computer or a computer at an institution or business, you probably do not have administrator rights and you cannot install courses components from the Browser Check. In this case, you need to contact your lab administrator, network administrator, or the owner of the computer so that person can run the Browser Check to install plug-ins and players for you. To check for admin rights on a Windows system: Right-click the Windows Start button. If you see the text "Explore All Users," you have administrator rights. To check for admin rights on a Macintosh system: From the Apple menu, choose System Preferences. From the View menu, choose Accounts. Under My Account you should see your computer user name. If you have administrator rights, Admin appears directly below your user name. If you try to install components using the Browser Check without administrator rights, you may see a message saying that you are missing a key component. If you click the link to install the component, nothing happens.

Managing Pop-ups

Pop-up blockers or ad-blockers may prevent you from installing components and from using your course. You should configure these programs to allow pop-ups from mathxl.com and pearsonmylab.com before running the Browser Check or trying to use any part of your course. Commonly used pop-up blockers: All the supported browsers - Internet Explorer, Firefox, and Safari - include pop-up blockers. MSN offers the MSN Toolbar, which includes a pop-up blocker. EarthLink offers a pop-up Blocker for Internet Explorer. Google offers a toolbar with a feature to block pop-up windows. Yahoo offers a toolbar with features to block pop-up windows. Netscape 7.1 offers a pop-up blocker feature that can be turned off by selecting Preferences from the Edit menu and then selecting Popup Windows under Privacy and Security. How to allow pop-ups from specific locations: Most popular pop-up blockers let you allow pop-ups from specific locations. For example, if you are using the Google toolbar pop-up blocker, you can click the Popup Blocker button on the toolbar when you are using the Browser Check. The button text will change to read "Allow site popups," indicating that the Popup Blocker is disabled for the ACCUPLACER® // MyFoundationsLab site. For specific instructions, please refer to the online help for your pop-up blocker. Tips for managing pop-up blockers: Most pop-up blockers produce an audio alert when they block a pop-up window. If you have speakers installed, raise your volume so you can hear whether a pop-up has been blocked. Many pop-up blockers let you use the "Ctrl" key on your keyboard to allow an individual pop-up window. If you are unsure how to configure your pop-up blocker, hold down the "Ctrl" key when clicking the Install or Detect buttons in the Browser Check or Installation Wizard. If you have multiple pop-up blockers, you will need to configure each pop-up blocker.  How to disable pop-up blockers: If pop-ups are still blocked after you configure your pop-up software, you should temporarily disable your pop-up blockers. You can temporarily disable many pop-up blockers by clicking the program's icon in either the Windows System Tray or in the browser. You can re-enable the software when you are not using your course. In extreme cases, you may need to uninstall a pop-up blocker completely. If the pop-up blocker is not part of your browser, you probably can remove it using the Add/Remove Programs in the Windows Control Panel. If you still need help, contact Customer Technical Support. (Contact information is at the top of this page.)

Configuring your browser's cookie settings

To use ACCUPLACER//MyFoundationsLab, your browser must accept cookies, which are used to keep track of who you are when you move from one web page to another. To enable cookies for Internet Explorer: From the Tools menu, select Internet Options. In the Internet Options window, click the Privacy tab. Click Advanced. Set your cookie handling as follows: Select Override Automatic Cookie Handling. Accept 1st party cookies. Accept 3rd party cookies. Select the checkbox Always allow session cookies. To enable cookies for Firefox: From the Firefox menu, choose Tools > Options (PC) or Firefox > Preferences (Mac). At the top of the window, click the Privacy icon. In the Cookies section of the window: Make sure "Accept cookies from sites" is checked. Make sure "Accept third-party cookies" is checked (Firefox 3 only). From the "Keep until" dropdown list, choose either they expire or I close Firefox. Click OK to save your settings To enable cookies for Safari: From the Safari menu, choose Safari > Preferences. At the top of the window, click the Security lock icon. Under Accept Cookies, make sure Always is selected. Dismiss the Advanced window. If you still need help, contact Customer Technical Support. (Contact information is at the top of this page.)

Changing your QuickTime settings if videos won't play

If you are having trouble playing the videos in your ACCUPLACER//MyFoundationsLab course, you may need to adjust your QuickTime settings. Click the links below for instructions: > Settings for QuickTime 7 (recommended for ACCUPLACER//MyFoundationsLab users) > Settings for QuickTime 6

How do I register and enroll in ACCUPLACER//MyFoundationsLab?

To access your ACCUPLACER//MyFoundationsLab course, you must complete an easy, one-time registration and enrollment process. Before you start, you will need:

• a student access code
• a valid email address that you check on a regular basis
• a Course ID
• a learning locator code

  

To register and enroll in your ACCUPLACER//MyFoundationsLab course:

• Go to www.accumfl.com and click the Register button for students.
• Enter your student access code in the fields provided. A sample access code looks like this: SMPLE-FRILL-TONLE-WEIRS-CHOIR-FLEES. If needed, you can purchase access here as well.
• Follow the on-screen instructions to complete the registration process.

 

To log in and access your course:

• Go to www.accumfl.com

• Enter the login name and password you created during registration.
• Click the option that says "I am taking a course that is using ACCUPLACER//MyFoundationsLab...".
• Enter your course ID and confirm that you are enrolling in the correct course (if you do not know your course ID, ask your teacher).
• Enter your locator course, found on your ISR.

After you have registered and enrolled, you are ready to log in to your ACCUPLACER//MyFoundationsLab course!

We also have documents outlining this same process for students who have an access code and students who need an access code.

How do I login and access my course?

• Go to www.accumfl.com.
• Enter the login name and password you created during registration.
• Click "Enter ACCUPLACER//MyFoundationsLab" and the "Enroll in a new course"
• Enter your course ID and confirm that you are enrolling in the correct course. (If you do not know your course ID, ask your teacher.)
• Enter your ACCUPLACER locator code
• See your confirmation and start working

I forgot my login name and password. How can I get it again?

You can retrieve your login name and password by submitting an online request form When completing this form, be sure to enter the e-mail address you used to register for ACCUPLACER//MyFoundationsLab. Your login information will be sent only to this e-mail address.

How do I get my course ID and locator code?

To register and enroll in your ACCUPLACER//MyFoundationsLab course, you need a valid Course ID and locator code. Both are given to you in your Individual Student Report (ISR) from ACCUPLACER.

 

Why can't I run ACCUPLACER//MyFoundationsLab in my browser?

Please verify that your computer meets the minimum system requirements for this course. ACCUPLACER//MyFoundationsLab supports the following operating system and browser combinations:

	With these operating systems:	You can use these browsers:
Windows®	Windows 7	IE8 Firefox 3.x
	Windows VistaTM	IE7 and IE8 Firefox 2.x and 3.x
	Windows XP	IE7 and IE8 Firefox 2.x and 3.x
Macintosh	MacOS 10.6	Safari 4 Firefox 3.x
	MacOS 10.5.x	Safari 3.x and 4 Firefox 2.x and 3.x
	MacOS 10.4.11	Safari 3.x and 4 Firefox 2.x and 3.x
Linux	ubuntu	Firefox 3.x
	Fedora	Firefox 3.x

Some Internet providers, such as AOL, offer their own proprietary browsers, which are not compatible with ACCUPLACER//MyFoundationsLab. To work in your course, you must minimize the proprietary browser and open a standard browser supported for your course.

Can I access ACCUPLACER//MyFoundatiosLab without an instructor?

At this point, no, there is no self-study option available.